Suminoyu

The breakfast and dinner were amazing. sadly I missed one of the dinner due to delay coming back on the day Nagano encountered heavy snowfall. I am also very grateful to the staff for their top notch service. they definitely went the extra mile, and I would love to compliment them and share how they took good care of me during my stay. When I was caught in the train delay due to snowfall, they got worried when I didn’t turn up for dinner. as they couldn’t reach me (my local sim was data only and they didn’t use WhatsApp), they contacted Singapore embassy which got in touch to make sure I was safe. when I finally reached Yudanaka station, a staff was already waiting to send me back to the ryokan in the mini bus. I got back cold and hungry, and the staff contributed rice dumpling snacks and made a simple hot soup for me. Very thankful! the next day, I tried to set off early but snowfall was still very heavy. the plan was to send me to yudanaka, and hopefully I could get a train to shinshu-nakano and then Nagano. But alas, the train was suspended, and while many travelers were waiting aimlessly in the waiting room, the lady staff came back to find me (I was so touched!) and told me she would drive me to shinshu-nakano where trains have a better chance of departing. she also came back to remind the train master to inform me in English when trains are ready. I finally made it out on a limited express train by 11+am. I wouldn’t believe any ryokan would go this far to care for their guests! big thanks to all of them!

The staff were super polite and helpfull with everything we needed. The location is great and perfect to do The Sotoyu (The 9 onsen in the town - you can buy The towel in the hotel (500 ¥) to get the stamps all the way). The meals were fantastic. A lot of variety the breakfast and dinner, all japanese style. The room was great, with private toilet and bath, and there's a onsen at the hotel on the rooftop (6th floor) with a outside onsen as well. We enjoyed at night in winter, it was magical. There is a free pick-up from the Yudanaka station and free transfer back as well. You can wear yukata and geta all the time and the city's vibe is awesome.Please, explore the local food and family restaurants. I really recomend the ryokan and hope to come back again anytime

Stunning property - excellent service from everyone we encountered. Terrifically traditional Japanese with a retro- modern twist. The meals were amazing kaiseiki style with so many delicious and special Japanese dishes using regional ingredients. Truly incredibly delicious and so worth it. Suminoyu is the real deal and it doesn’t pretend to be anything it is not.

Absolutely loved our stay here. Our room was gorgeous and massive, with two beds and Tatami area. The baths upstairs were amazing, the authentic Japanese meals, dinner and breakfast were amazing and the presentation was 10/10 at the tatami tables. The staff were lovely and we loved the robes we were given, they thought of absolutely everything for us. The fact you have access to other baths too is great, can’t recommend this place enough!

Overall, we enjoyed our stay, with some improvements we feel that can be made. Plenty of things to like with a nice room (though there is limited space to hang clothes, and a few extra hooks on the walls can be an easy fix for this) with toilet and sink, as well as a nice onsen on the roof. Staff was very friendly, both at reception and in the restaurant. Hotel is very clean, and there are options for pickup and drop off at the station, as well as a drop off at the park for the snow monkeys. Food at dinner and breakfast is decent and nicely presented, though also a bit limited and mostly vegetables. While there is some meat/fish included, we felt this was a bit limited.